Operations During COVID-19

VAIL’s goal is to support the health and safety of our employees as well the individuals we serve and work with the Commonwealth to curb the spread of COVID-19. Thank you for your patience and understanding during this challenging time where plans and information are changing by the minute.

For the week of March 16-March 20, 2020:
• VAIL staff will be working from home and the office will be closed.
• All face-to-face visits are suspended. If you had a visit scheduled with a VAIL staff member, you will be contacted by phone at the scheduled time.
• We will be checking the office voicemail periodically throughout the day and respond as soon as possible. Please feel free to contact VAIL employees on their cell phones.

Again, thank you for your understanding as we take an abundance of precaution to protect everyone during this time. We will continue to keep you updated as we have additional information.

Getting Help with CCC Plus

The Virginia Department for Aging and Rehabilitative Services (DARS) and the Office of the State Ombudsman Long-Term Care have published a guide to “ensure Commonwealth Coordinated Care (CCC) Plus members can get help from a source independent of the health plan providing the services.” Advocates can “provide confidential assistance to help beneficiaries resolve problems and obtain information about grievances and appeals”, “whether in a nursing facility, assisted living facility or through community-based services”.

VAIL can provide you an electronic copy of this guide or you can call the Office of the State Ombudsman at 1-8000-552-5019 [TTY – 804-464-9950].