Operations During COVID-19

VAIL’s goal is to support the health and safety of our employees as well the individuals we serve and work with the Commonwealth to curb the spread of COVID-19. Thank you for your patience and understanding during this challenging time where plans and information are changing by the minute.

For the week of March 16-March 20, 2020:
• VAIL staff will be working from home and the office will be closed.
• All face-to-face visits are suspended. If you had a visit scheduled with a VAIL staff member, you will be contacted by phone at the scheduled time.
• We will be checking the office voicemail periodically throughout the day and respond as soon as possible. Please feel free to contact VAIL employees on their cell phones.

Again, thank you for your understanding as we take an abundance of precaution to protect everyone during this time. We will continue to keep you updated as we have additional information.